GDPR Compliance

Personal information
By filling in and sending a reservation or request, you voluntarily share your personal data (such as name, e-mail, etc.) that we collect, in order to provide you with the services offered by our site. In general, we use your personal information, in order to complete your bookings or to contact you in response to your questions and clarifications.

Security
Polisrent.gr takes every precaution to protect your personal data when you are online and offline. When you enter personal and sensitive information into our forms (such as your credit card details), this information goes through SSL encryption. Apart from using SSL encryption, in order to protect the sensitive personal data of our users when they are online, we also make every effort to protect their data also offline.

All your personal information is used exclusively in our offices, and only our employees who serve customers have access to your personal data. In addition, all employees are constantly informed about any changes to your security practices and privacy. Finally, servers that store personal information are in a locked and secure environment.

Like most webpages, we use register files (logs). These include IP addresses, browser type, internet service provider, etc. We analyze this information to continually improve the services we offer at polisrent.gr.
It is very important for you to understand that this information is collected anonymously.

Cookies
A cookie is a piece of data that is stored by the user’s computer and binds information about them. Cookies are used by all the Letsdrive.gr modules for technical purposes and aim to ensure the best browsing experience for polisrent.gr users. We communicate with users / visitors according to their reservations or requests via e-mail or telephone.

Notification for eventual Changes
If we decide to change our privacy policy in the future, we will provide detailed information about the changes here. Of course, the collection of information that takes place during the lifetime of the current policy will be done by literally following the policy, regardless of possible future changes.

Update on Personal Data Processing
We would like to assure you that for Polis Rent the protection of our customers’ personal data is of prime importance. That is why we are taking appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance to the obligations laid down by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

What are the legitimate reasons for processing your personal data?
Personal information you provide to us, including your name, your contact information, your email address, telephone number, information about your reservation, such as your booking code, details of the transaction you made such as f. ex. the card details with which you have completed the payment, we only process them when we have a legitimate reason to do so.

The legitimate reasons for processing your personal data are:
1. Rendering of services you assign to us and you wish to receive from us and thus to fulfill our contractual obligations in this context.
2. The Consent you provide under the specific conditions set out in the legal framework in order to receive service updates, offers sometimes customized to your personal preference by either Polis Rent or third party affiliates processing your personal data according to the current framework.

How and why do we use your personal information?
To manage your reservations and render our services. When booking with Polis Rent, we use the information required to provide our services, such as booking the vehicle, delivering and picking up the vehicle, modifying the booking or refunding, managing your reservations and your service as individual or group customers.

To communicate with you and manage our relationship with you. We may need to contact you by email or phone for administrative purposes, such as confirming your bookings and payments, informing you about receiving your vehicle, handling requests for unsolicited services and in general for handling your complaints.

To inform you about our news and offers. Once you have consented to this, we will send you promotional messages about Polis Rent services, updates and offers, sometimes personalized to your preferences and interests, if you have chosen it, in order to improve your customer experience.

To improve our services and protect our business interests. Our business purposes for which we will use your information help us to improve the services provided to you, to meet your expectations, to control transactions from our rentals in order to respond to any requests for debit charges on your cards, but also to manage the clearances of our rentals.

To comply with legal obligations. When, for example, we collect information on passenger accidents, we handle requests such as refund, record file of complaints and suggestions for passengers.

Where are your data shared?
Polis Rent informs you that it communicates your personal data to the following categories of recipients:

Affiliates of our company (advertising companies etc.) Polis Rent collaborates with partners to whom it assigns the processing of personal data on its behalf. In these cases, Polis Rent will remain responsible for the processing of your personal data and will set out the details of the processing, signing a specific contract with the partners to whom it commissions processing operations in order to ensure that the processing is carried out in accordance with the applicable legal framework and that any natural person may freely and without hindrance exercise the rights conferred on him by the legal framework. Polis Rent may also transmit to third-party affiliates for the purpose of sending promotional material and information about services and offers, provided that consent has been given by any natural person as referred to above and that the foregoing applies to the written assignment processing.

Storage Time
The time period for the storage of the data is decided on the basis of the following specific criteria, according to each case: When processing is required as a requirement under provisions of the applicable legal framework, your personal data will be stored for as long as it is required by the relevant provisions. When processing is done on a contractual basis, your personal data will be stored for as long as necessary for the execution of the contract and for the foundation, exercise, and / or support of legal claims under the contract. For the purposes of marketing activities, your personal data is retained until your consent is withdrawn. This can be done by you at any time. Withdrawal of consent does not affect the legality of consent-based processing in the period before its revocation.

What are your rights concerning your personal data
Any natural person whose data is being processed by Polis Rent enjoys the following rights:

Right to delete:
You have the right to file a request for a deletion of your personal data when we process it on your consent or in order to protect our legitimate interests. In all other cases (such as, for example, where there is a contract, personal data processing obligation imposed by law, public interest), this right is subject to specific restrictions or does not exist depending on the specific case.

Personal Data Security
Polis Rent applies appropriate technical and organizational measures to secure the processing of personal data and to prevent accidental loss or destruction and unauthorized and / or unauthorized access to, use, modification or disclosure thereof.

In any case, the way the internet works and the fact that it is free to anyone cannot guarantee that unauthorized third parties will never be able to violate the applied technical and organizational measures by gaining access and possibly using personal data for unauthorized and / or unlawful purposes.

Profile Creation
Profile creation includes any form of automated processing of personal data that involves the use of personal data to evaluate certain personal aspects of an individual, in particular to analyze or predict aspects of personal preferences and interests or movements.

Contact address

If you have any questions or queries, please send an email to info@polisrent.com.